Refund policy

Returns & Exchanges

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Ileyo returns form. Returned items must not be washed, worn or altered.

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.

For returning or exchanging merchandise purchased online at  return by post. All returns or exchanges of orders, whether by post or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

By Post

To return or exchange by post, please follow these instructions:

  • 1. Complete the required information on the returns form included with your package.
  • 2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.
  • 3. Affix the pre-addressed and pre-paid return label to your return package.
  • 4. Your return will be processed within a maximum of 14 days. A refund for the item will be made to the original payment method. For exchanges, please place a new order online.

You are responsible for properly packaging, labelling and shipping your product to us at Ileyo at  cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.